Frequently Asked Questions (& Answers!)

For Faculty:

  1. Certain students or TA's can't access my Moodle site.
  2. NO students can access my Moodle site.
  3. I want to bring in content from an old course website.
  4. I can't figure out how to do something in Moodle.
  5. How do I edit my office hours or the phone # by my name on a course website?
For Students:
For Faculty
 

1. Certain students or TA's can't access my Moodle site.

If a student needs access to your Moodle site before their registration is processed, you can add them in yourself. TA's can also be added using this method.

Click here for instructions on giving access to your Moodle site. 

This process only adds students to your Moodle site, it does not register them for the course. They still need to make sure they are officially registered on theHub!

2. NO students can access my Moodle site.

You probably need to make your course available to students in Moodle, they can't see it until you do.

Click here for instructions on making your course available.

3. I want to bring in content from an old course website. 

4. I can't figure out how to do something in Moodle.

Check out our Moodle Guide for Faculty which has easy instructions on most Moodle tasks, or let us know what you need.

Or, you can always email moodle@hampshire.edu for help!

5.  How do I edit my office hours or the phone # by my name on a course website?

This information lives in your "profile", so you need to edit your profile. Instructions here. If TA's have erroneous information by their name, they need to edit it in their profile.

For Students

1. I can't access the Moodle site for a class or classes.

Students who are registered for a course on TheHub will be added to the Moodle site automatically. 

If you're not seeing links for your courses there are two possible reasons why this could be:

1. The instructor has not yet made the Moodle site available to students. If it's early in the semester this is likely the case.

    • We recommend checking with them at the next class to see if this is the case, or see if other students in the class can see the site.

2. Your registration has not been processed yet.

    • You will eventually be able to access the Moodle site, or you can ask your instructor to add you in manually.
    • To be safe, double check that you are registered for the class on theHub.

If your instructor adds you manually to a course, and then you get removed again:

    • There is a "drop" request in theHub for you for the course, thus Moodle keeps removing you. Check with Central Records to get the "drop" request cancelled.

2. I Can't Log In

1. Click the "log in" link on the Moodle home page.

2. On the next screen, choose YOUR school from the drop down list.

  • If you are an Amherst student, choose Amherst College.
  • If you are a Hampshire student, choose Hampshire College.
  • If you are a Mt. Holyoke Student, choose Mount Holyoke College.
  • If you are a Smith student, choose Smith College.
  • If you are a UMass student, choose UMass OIT.

3. Log in using what you usually use to access your accounts at YOUR school. This is identical to logging into your email or other school services.

  • If you have trouble here, contact the Help Desk at YOUR college.

4. You will come back to the Hampshire moodle.

3. I can't figure out how to do something in Moodle. 

Check out our Moodle Guide for Students.

Or, you can always email moodle@hampshire.edu for help!

4. I can't access the Moodle site of a Five-College class.

You want to go to the Moodle systems of the college hosting the class- they're all on separate systems, some just happen to also use Moodle. Contact the Moodle Help for the host school if you're having trouble accessing the course website.

Here are the Course Website Systems of the other colleges:

Last modified: Thursday, September 10, 2015, 9:14 AM